Everything you need to get help, in one place.
- Contact support — a question, a bug, a billing problem, or anything that is not working. This is the one door: pick a category (bug, account, billing, payments, privacy, or other) so your request reaches the right person.
- My requests — every request you have sent and our replies, with a reference you can follow. We reply as soon as possible.
- My reports — what you reported to moderation, its status, and any response.
- Resolution Center — a deal with a neighbour or a paid order that went wrong.
- Help articles — this guide, for answers you can find yourself.
- You can always email us at [email protected].
01
Contacting support
1. Open Profile → Support → Contact support. 2. Pick a category so it reaches the right person — a beta thought counts as other. 3. Describe what happened. Attach a screenshot or a voice note if it helps; your device, OS, app build and language are sent automatically. 4. Send it, then follow the thread and our replies under My requests. You can reply there, and close the request when you are done.